Refund policy

Returns & Refunds

At Zanzii, we want you to love your lipstick.

Change of Mind & Colour Selection

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As cosmetic products are subject to hygiene and safety standards, we are unable to accept returns or exchanges for change of mind, including where an incorrect shade has been selected.

Please review our shade chart before ordering. Colours may vary with screen settings and lighting.

Product Care & Customer Safety

For hygiene and customer safety reasons, we cannot accept returns of lipstick products that have been purchased, opened or used, except where a remedy is required under Australian Consumer Law.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, or you receive an incorrect item, please contact us at info@zanzii.com.au as soon as possible, including your order number and photographs where appropriate. We will assess the issue and arrange an appropriate remedy in accordance with Australian Consumer Law.

Your Consumer Rights

Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

Questions? Email info@zanzii.com.au before sending any products back.